I purchased a new pair of boots from the above in March and having tried them on my patio for an hour I found them to be too small. My fitting slip said I was 8 1/2 heavy?? but the boots I have are an 8. I have since bought another identical pair (not from the same outlet) in a 8 1/2 which are exactly right for me. The boots are obviously unused save the hour in the yard and boxed with the guarantee. If I were to return them would I be offered a partial refund or a credit note?
I have emailed them but due to the current situation I believe they are closed. Any help appreciated.