Hi,
I have had a garmin 64 gps and unfortunately after six months it has developed a fault
meaning it switches itself off after booting up.
I went to the go outdoor store where i bought the device and they said they would not exchange for a new one
but they would send it back to garmin for repair. Is this reasonable in your opinion?
I left the shop stating that i would prefer to send it directly to garmin
and avoid the middleman ie.GO. Does anyone here have experience of garmin customer service?
Do you think they will accept a device send directly by the user rather than the store where it was bought?
To be honest i am disappointed GO would not exchange the faulty item.At best i will be without this gps for a few weeks.
Regards
Yes, entirely reasonable of GO to send the item off for assesment/specialist repair rather than just replacing it with a brand new item. It is their legal obligation to do so and they are fulfilling that legal obligation. Look at it from their point of view, you've had six months of use out of the item, user error, accidental damage, incompatible software installation etc are all "other" reasons as to why the unit has failed (I'm not inferring anything by this just pointing out their point of view).
You could send the item back to Garmin directly, their customer service is very good, you won't however get a new unit back from them either but a fully refurbished and factory checked replacement of at least equal to but in a lot of cases a higher spec model than yours as a replacement. I personally would let GO take the responsibility for sending it back and having it repaired, an inconvenience yes, but IMO the better option.