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12:04:18, 14/02/08
Hi, 1st time on the forum here!
Would like to start by sharing my most recent experience with Osprey.
I currently own an Atmos 35 rucksack and needed 2 more bungee tool ties, so I emailed them in the States not hoping for anything really. To my delight they have replied and said they'll contact the Osprey Europe section for me. After a few weeks I receive another email from Osprey in Dorset asking for my details so that they could send out 2 more spare tie cords as a goodwill gesture! What customer service!