In my experience of life I've learned that people are complicated, what you or I might listen to and respond to, might be the same, or it might not. That's a reality in my book! The other 'reality' for me is that people are different and how we work out what to do or not do is very much an individual process. Some people are followers, some people like authority and like being told what to do, some people don't and some people will actually rebel against it. Some people know how to work with authority but some people don't or just can't. Some people understand information but much of the information which we might think is clear, for others, it's not at all, many people just interpret what they think the information is and then act accordingly. Simply put, people are not the same no matter what the tabloids tell us! We are all individuals! In my case I'm not surprised that people are doing what others might moan about, it happens in life every day. As human beings, I think we can sometimes get personal comfort if we can blame other people for the problems that are going on around us.
My personal problem with the 'official message' is that it is still ambiguous (take the construction debate today, it's a muddled message) and if you are that inclined to seeing messages in this way I'm sure our own behaviour in our own mind can be easily justified.