Apologies to Ridge who told me to stay on the phone until they had done something, you were right!!!
Don't worry I'm not often right. Ask Mrs R, we've been married for over 30 years and it has still not happened.
If they really had significant numbers of people off with Covid they would be closed and all quarantining.
You can be Mrs Angry if that works 'I demand you sort this immediately!'
or you can be Mrs Firm but Fair 'I contacted you X days ago, I now need this sorting'
even Ms Apologetic 'I'm so sorry to bother you but...'
Which ever you choose practice saying 'No, I need you to sort this for me now' While I can do this I know this isn't easy for everyone (I bet you are braver with spiders than I am). If it is more your husbands thing get him to do it, if not then you just have to pretend that you are a forceful, no nonsense kind of person for 30 minutes. My kids aren't scared of spiders because when they were young I pretended that I wasn't.
And, as I said, stay on the phone. It is very difficult for them to hang up on you.