Recently when hiking the Two Moors Way my wonderfully comfortable Salomon Ultra's leaked like a sieve, so I sent them back to 'sportshoes.com.'
I have received a reply this morning, the email reads -
'Good morning,
I am contacting you today in regards to your recent return to us here at Sportsshoes.com!
Great news!
I am happy to inform you that our warehouse has received your return and it has been processed back into our system. However, our returns team were just a bit unclear as what you would like to do with your exchange. Therefore, your customer account has been placed into credit.
If you could please be so kind as to respond with instructions on how you would like to proceed with your return, this would be very helpful. If you need any assistance in the meantime, please feel free to contact myself or a member of customer service team on 01274 530530.'
As I read it they have accepted my complaint and are now asking me to do something, I presume for me to tell them if I want a refund, a new pair of Ultra's, or to order a different brand pair of boots and for me to pay the difference in cost?
Is that how you would read it? I value your opinion.