Seeing as GO seem to be getting slated I thought I'd share a positive review
A few months ago I wanted to replace my boots and wanted the same model and GO had them on sale but only in stock in 2 stores, the nearest being over 200 miles away. They were listed as "collect only" but I contacted their customer service and they arranged to have them sent to my nearest branch and put aside, they said I'd have to pay the delivery fee of a couple £££ but I was fine by that.
Couple of days later I went to my local GO, and got the boots that were put away for me, tried them and then paid but there was no delivery charge added
Very rarely do I visit a store like GO just to have a nosey, I usually have something in mind and then see if the item is in stock at one of the nearest stores to save a trip.
For every disatisfied customer, there are dozens of happy ones but you only hear the complaints