Thank you all for the information, its very helpful. Maybe I'm being naive, but it would seem to me that Salomon should be making an effort to maintain a good reputation. They have lots of competitors out there! Maybe its just a case of they don't give a monkeys! I presume they are making money so why should they be bothered to worry about a few hundred, or maybe a few thousand people around the globe that become dissatisfied with their product.
So many companies seem to be like this, notably in my view, broadband providers, gas and electric, rail companies, airlines and so on. It must be one of the reasons why they eventually start to fail? Not gas and electricity of course, they have it made, with their friends in government!
I emailed Salomon the other day. No reply to date!