After climbing Blencathra on Wednesday I whizzed over to Ambleside to visit the 'Marmot' shop only to find, that from 2 weeks ago, its now the Alpkit shop! Marmot are now some miles away. Nice to see their stuff and too look and feel it at first hand, now gives me more confidence to buy their stuff on line.
The Marmot gear is now being displayed and sold from Adventure Peaks, next door.
I'm not happy with Marmot! A few weeks ago four of my Marmot Pulsar 1P tent poles were broken when I was on a site. I went to the pub and when I return my tent was demolished and flat on the ground. I think that some other campers on site were larking about and one teenager either fell or was pushed onto my tent? I will never know. I asked but no one owned up but even if they had it would have made no difference, my tent no longer worked!
I email Marmot USA and they emailed back saying "I should reach out" to the Ambleside shop. A UK Marmot member of staff emailed me saying that they had no complete stocks of poles, but they would sell me a new tent for £150. I don't need one so I said no thanks. She then suggested that I send my poles to them and she would look around the warehouse to see if and individual spares were available.
I did as she asked and a week later she emailed back saying, sorry, cannot help! She did try again to sell me a new tent for £150 and again I said no.
I'm now going to have another go but this time to "reach out" to Marmot USA again. If I cannot solve my poles problem the tent will have to go in the bin!
