I decided to splash out on a new daysack, thanks HMRC for the tax rebate!
As Osprey's are expensive I shopped online for the best deal, and obtained a Talon 33 for a good price, and the correct size.
When it arrived I was very impressed by the light weight and all of the features. It seemed ideal, until I tried the hip belt.
Just wearing a tee shirt and thin trousers I could just about clip the belt buckle together. even when fully extended.
So with walking gear on, and a jacket, it would be impossible, the belt was too short! Never had that happen on any rucksack before. I called the vendor, they don't have any longer belts, he suggested I use the free return service and get a refund, wow.
So I contacted Osprey here in the UK and their response was to send me a new two part belt with longer webbing straps, free of charge.
That is excellent customer service.
It could have been made unnecessary if the original belt had been a few inches longer. By the way, I'm no fatty and my other rucksacks have plenty of adjustment in their hip belts. Happily the design of the sack made for an easy belt replacement, so top marks there for that feature.
So there's a good reason for using a shop to buy your outdoor gear. You get to try the stuff on. Yes it will be a little more expensive but the shops have overheads and need to make a profit to survive.